Payment Policy

• Full Payment Required: All orders require full payment unless Shop Pay is used at checkout. Shop Pay allows you to split your payment into four smaller, interest-free installments.
• Processing Time: Please note that most banks do not process payments on weekends. As a result, processing may take up to 2-3 business days (Saturday and Sunday are not included in this time frame).
• Double-Check Your Information: Before completing checkout, please verify both your email address and shipping details. Once your order is submitted, no changes can be made.

Refund and Return Policy

• All Sales Are Final: Due to the nature of our products, we do not accept returns, exchanges, or issue refunds on purchases.
• Incorrect Orders: If you receive the wrong item or there is an error with your order, please contact us immediately, and we will address the issue. Returns or exchanges are only accepted under these circumstances.

Order Processing and Shipping

• Processing Time: Order processing times vary depending on the service selected. You can find the estimated processing time for each service on the product description page.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email.
• Shipping Label & Tracking: After your order has been processed, we will create a shipping label, and tracking information will be sent to you via email.
• Lost or Stolen Packages: Once your order has been handed over to the carrier, WigbyTanesha LLC is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly for assistance.

General Information

• Accurate Measurements: When purchasing a wig, please ensure you are providing or using accurate measurements for your desired fit. WigbyTanesha LLC is not responsible for issues related to inaccurate measurements, and we do not accept returns or exchanges for improper fit.
• Agreement to Terms: By placing an order, you confirm that you agree to our Terms and Conditions. If you do not agree with our policies, we are unable to process your order.

Thank you for shopping with WigbyTanesha LLC! If you have any questions or concerns, please don't hesitate to contact us at wigsbytanesha@gmail.com